# Troubleshoot loading and reconnecting

> This page is about FlutterFlow (the app builder you use by describing your app), not FlutterFlow Studio.

URL: https://docs.flutterflow.io/ffx/troubleshoot-loading

Fix problems when FlutterFlow can't connect, a page or part of a page doesn't load, live updates stop, or ⌘K doesn't open the command palette.

Use this page when FlutterFlow can't connect, when a page or section fails to load, or when a [thread](https://docs.flutterflow.io/ffx/glossary#building-with-the-agent) stops updating.

## "Reconnecting to live updates…" {#reconnecting-to-live-updates}

**What it means:** FlutterFlow's live connection dropped, so the thread doesn't update until it reconnects. This line appears under the composer while FlutterFlow reconnects automatically.

**Fix it:**

- Wait for FlutterFlow to reconnect.

## "Live updates stopped." {#live-updates-stopped}

**What it means:** FlutterFlow's live connection ended and won't reconnect automatically. To see the agent's work since the connection ended, reload the page.

**Fix it:**

- Click **Reload** in the message, or reload the page.

## "Couldn’t reach FlutterFlow." {#couldnt-reach-flutterflow}

**What it means:** Your browser couldn't connect to FlutterFlow.

**Fix it:**

1. Check your internet connection.
2. Try again.

## "We couldn’t confirm this went through." {#couldnt-confirm}

**What it means:** FlutterFlow timed out waiting for a response to your action, though the action might still have succeeded.

**Fix it:**

1. Reload the page to check whether the action succeeded.
2. If the action didn't succeed, do it again.

## "FlutterFlow isn’t responding right now." {#not-responding}

**What it means:** FlutterFlow's servers couldn't complete your request.

**Fix it:**

- Wait a moment, and then try again.

## "This page couldn't load" {#page-couldnt-load}

**What it means:** FlutterFlow couldn't load this page, though the rest of FlutterFlow still works.

**Fix it:**

1. Click **Try again**. If the page's code failed to download, this reloads the page.
2. If the message returns, check your internet connection and reload the page.

## "Couldn't open the workspace" {#couldnt-open-workspace}

**What it means:** FlutterFlow couldn't finish opening the page. The line under the heading states the cause. For example, "Couldn't reach the sign-in service. Check your connection and try again." means that FlutterFlow couldn't reach the service that verifies your sign-in. You're still signed in.

**Fix it:**

1. Check your internet connection.
2. Click **Try again**.

## "Sign-in couldn't load. Check your connection, then reload the page." {#sign-in-couldnt-load}

**What it means:** Part of the sign-in page failed to download, so FlutterFlow can't finish signing you in or creating your account.

**Fix it:**

1. Check your internet connection.
2. Reload the page and sign in again.

## "Not found" {#not-found}

**What it means:** The address you opened belongs to one of your apps, but no page exists at that address. The page says "Nothing lives at this address in this project".

**Fix it:**

- Click **Back to the overview** to return to the app's **Overview**.

## "Reload the page to try again." {#reload-to-try-again}

**What it means:** A feature that you opened, such as search or, on a phone, your account, couldn't load. The message's title names the feature, such as **Couldn’t open search**. This happens when FlutterFlow updates after you open the page or when your connection drops.

**Fix it:**

- Click **Reload** in the message.

## A part of a page says "Couldn't load …" or "Couldn't read …" {#couldnt-load}

**What it means:** FlutterFlow couldn't load one section of a page, so that section shows an error such as "Couldn’t load store status." while the rest of the page still works.

**Fix it:**

1. If the message shows a **Try again** or **Retry** button, click it.
2. Otherwise, or if the message returns, check your internet connection and reload the page.

Two places handle loading errors differently:

- **The list of your apps:** When the app switcher menu, or the **Your apps** sheet on a phone, shows **Couldn’t load apps** and "Reopen to try again", close and reopen it.
- **Overview:** When a section on your app's **Overview** shows "Releases could not be read just now.", "Usage could not be read", or "The team could not be read", reload the page.

## ⌘K doesn't open the command palette {#command-palette-doesnt-open}

To open the command palette, press `⌘K` on macOS or `Control+K` on other computers. On macOS, `Control+K` doesn't open it. The shortcut doesn't work in the following cases:

- **The agent is building the first version:** Wait until the first version finishes.
- **A menu, dialog, or popover is open:** Close it, and then press the shortcut again.
- **You're composing text with an input method:** Finish or cancel the text, and then press the shortcut again.

If FlutterFlow shows **Couldn’t open search** with "Reload the page to try again.", click **Reload**.

## Which browsers work {#browsers}

Some browsers can't do every action in FlutterFlow. For example, a browser might not resize an image that you attach to a message. In that case, FlutterFlow says that the image "could not be resized in this browser." If a sign-in message asks you to allow pop-ups or cookies and site data for FlutterFlow, allow them in your browser settings and try again.