Customer Support Policy
We love connecting with our users and supporting you as you build your application! However, there are a few things that fall outside of the scope of our support team. To avoid confusion, we've created this document to outline our Customer Support Policy.
Our support team is available from 3AM to 7PM Eastern Time, Monday through Friday. Our goal is to answer all chat support request within one business day, and all email support requests within two business days.
We are happy to provide guidance on what is possible within FlutterFlow (e.g. can I use non-Firebase authentication), but we don't provide instructions on how to design/build/troubleshoot these features (e.g., how do I implement authentication via Microsoft).
The following topics are out of the scope of our support team:
- Feature Design & Implementation
- Data Infrastructure Design
- Integration & Troubleshooting of 3rd-party APIs
- Implementation and troubleshooting of Custom Widgets and Code
Troubleshooting Guides Our documentation contains a number of troubleshooting guides to help you diagnose and fix common issues. Additionally, our Community Forum is a great place to get ideas and troubleshooting tips from fellow FlutterFlow builders. Lastly, you can connect with a FlutterFlow Expert to help you troubleshoot an issue or implement a complex new feature.
We regularly release feature updates and bug releases. To make sure you are on the most recent version of FlutterFlow select Ctrl/Cmd + R.
- A link to your project
- The page(s) effected
- The expected behavior and the behavior you are experiencing
To ensure we fix the most critical issues first, we assess each bug based on the severity and number of users impacted.
Our highest priority is fixing critical issues that impact a large number of users. Issues impacting a smaller number of users or that have a workaround are addressed after any critical issues are fixed.