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Fix a problem

Find the fix for a problem by where you are in FlutterFlow or by the message you see.

By stage

Open the troubleshooting page for where you are in FlutterFlow:

  1. Troubleshoot getting started
  2. Troubleshoot threads and the agent
  3. Troubleshoot the preview
  4. Troubleshoot pushing
  5. Troubleshoot the look and icon
  6. Troubleshoot data and sign-in
  7. Troubleshoot connections
  8. Troubleshoot sharing and phone installs
  9. Troubleshoot phone builds and store releases
  10. Troubleshoot your live app
  11. Troubleshoot teamwork
  12. Troubleshoot your account and plan
  13. Troubleshoot loading and reconnecting

By message

Look up any message shown in FlutterFlow or in your app, listed from A to Z. If your message isn’t in this list, open the page for your stage in By stage.

MessagePage
A build or submission says your app has no App IDTroubleshoot phone builds and store releases
A build says the app file is too largeTroubleshoot phone builds and store releases
A build says the build machines are being movedTroubleshoot phone builds and store releases
A file upload is refusedTroubleshoot data and sign-in
A font looks like the default fontTroubleshoot the look and icon
A message won’t sendTroubleshoot threads and the agent
“A new link could not be created.”Troubleshoot sharing and phone installs
“A newer version of your app exists. Visitors get the previous version for now.”Troubleshoot sharing and phone installs
A part of a page says “Couldn’t load …” or “Couldn’t read …”Troubleshoot loading and reconnecting
A phone build failedTroubleshoot phone builds and store releases
A service refuses your keyTroubleshoot connections
A service shows Needs reconnectingTroubleshoot connections
A store connection shows Needs attentionTroubleshoot phone builds and store releases
A version waits in review or in a store’s consoleTroubleshoot phone builds and store releases
“Agent access is paused for your account.”Troubleshoot your account and plan
An approval expiredTroubleshoot connections
An upload to TestFlight or Google Play failedTroubleshoot phone builds and store releases
“Another thread is being pushed to your app.”Troubleshoot pushing
“App crashed” above the phoneTroubleshoot the preview
App Store Connect already has this version numberTroubleshoot phone builds and store releases
Apple or Google refuses your key when you connectTroubleshoot phone builds and store releases
Apple requested changesTroubleshoot phone builds and store releases
Apple won’t accept your App IDTroubleshoot phone builds and store releases
Changing starter data didn’t change live recordsTroubleshoot data and sign-in
“Could not check the update. Try again.”Troubleshoot sharing and phone installs
“Could not load the app. Try again.”Troubleshoot sharing and phone installs
“Couldn’t delete {name}”Troubleshoot data and sign-in
“Couldn’t load the configuration.”Troubleshoot data and sign-in
“Couldn’t load the email.”Troubleshoot your live app
“Couldn’t load the emails.”Troubleshoot your live app
“Couldn’t load the tables”Troubleshoot data and sign-in
“Couldn’t open the workspace”Troubleshoot loading and reconnecting
“Couldn’t reach FlutterFlow, so we can’t tell yet whether it was withdrawn.”Troubleshoot threads and the agent
“Couldn’t reach FlutterFlow.”Troubleshoot loading and reconnecting
“Couldn’t read this change.”Troubleshoot data and sign-in
“Couldn’t read this thread’s screens.”Troubleshoot the preview
“Couldn’t undo: it changed since”Troubleshoot data and sign-in
Dark mode looks wrongTroubleshoot the look and icon
“Enable JavaScript to open this app.”Troubleshoot sharing and phone installs
Fields can’t be edited in BackendTroubleshoot data and sign-in
Files that you attached to your prompt are gone after a reloadTroubleshoot getting started
FlutterFlow is waiting for your app in a store’s consoleTroubleshoot phone builds and store releases
“FlutterFlow isn’t responding right now.”Troubleshoot loading and reconnecting
Google didn’t approve a versionTroubleshoot phone builds and store releases
Google Play shows Key saved, not ConnectedTroubleshoot phone builds and store releases
Google Play takes test versions but not releases for everyoneTroubleshoot phone builds and store releases
Gradients appear instead of picturesTroubleshoot the look and icon
“It already started, so it can’t be withdrawn.”Troubleshoot threads and the agent
“Latest version failed” above the phoneTroubleshoot the preview
“Live updates stopped.”Troubleshoot loading and reconnecting
“Loading timed out. Check your connection and try again.”Troubleshoot sharing and phone installs
“Newer version” above the phoneTroubleshoot the preview
“No app yet.” on the phoneTroubleshoot the preview
“No full app to show” on the phoneTroubleshoot the preview
“Not found”Troubleshoot loading and reconnecting
“Nothing to share yet. This thread has no version saved to share.”Troubleshoot sharing and phone installs
“Only a project owner can connect services”Troubleshoot connections
“Only the creator can share this thread’s version.”Troubleshoot sharing and phone installs
“Opening the standard version…”Troubleshoot sharing and phone installs
People don’t receive verification emailsTroubleshoot your live app
People still see an older version after you pushTroubleshoot sharing and phone installs
“Preview failed” above the phoneTroubleshoot the preview
“Preview not updated” above the phoneTroubleshoot the preview
“Pushing did not finish”Troubleshoot pushing
“Pushing was stopped”Troubleshoot pushing
“Reconnecting to live updates…”Troubleshoot loading and reconnecting
“Reload the page to try again.”Troubleshoot loading and reconnecting
“Sign-in couldn’t load. Check your connection, then reload the page.”Troubleshoot loading and reconnecting
“Some details of this request aren’t valid, so it wasn’t sent”Troubleshoot connections
“Someone else saved this email while you were editing”Troubleshoot your live app
“Something went wrong on our side.”Troubleshoot threads and the agent
“Still loading… The first visit can take a little longer.”Troubleshoot sharing and phone installs
“Stopped.”Troubleshoot threads and the agent
Submitting a version for review is blockedTroubleshoot phone builds and store releases
Testing the preview sent a real email or chargeTroubleshoot connections
“That invitation link is not valid.”Troubleshoot teamwork
“That looks like a provider secret key. Don’t paste credentials into the chat — ask for a secure field instead, and rotate this one.”How connections work
“That’s a lot of connection attempts for one hour. Wait a while, then try again.”Troubleshoot connections
“That’s a lot of requests at once.”Troubleshoot threads and the agent
“That’s no longer there.”Troubleshoot threads and the agent
“That’s today’s draws. Draw more tomorrow.”Troubleshoot the look and icon
“The agent is running as many tasks as it can.”Troubleshoot threads and the agent
“The agent is still working.”Troubleshoot pushing
“The AI model didn’t respond.”Troubleshoot threads and the agent
The Android test build won’t install over the Google Play versionTroubleshoot sharing and phone installs
The App ID won’t saveTroubleshoot phone builds and store releases
The App Store won’t take this version numberTroubleshoot phone builds and store releases
“The app’s first screen could not finish loading. Try again.”Troubleshoot sharing and phone installs
“The changes from this turn couldn’t be saved.”Troubleshoot threads and the agent
“The first version couldn’t be built.”Troubleshoot getting started
“The first version isn’t in your app yet”Troubleshoot getting started
The first version was stoppedTroubleshoot getting started
“The link could not be checked. It may be out of date.”Troubleshoot sharing and phone installs
“The link could not be retrieved.”Troubleshoot sharing and phone installs
“The preview could not be loaded” on the phoneTroubleshoot the preview
The preview says the thread was stoppedTroubleshoot the preview
The preview says the thread’s app is asleepTroubleshoot the preview
“The preview took too long to load. Retry to try again.”Troubleshoot the preview
The send button doesn’t workTroubleshoot getting started
“The service behind this feature couldn’t complete the request. Try again in a moment”Troubleshoot connections
The thread that you had open was deletedTroubleshoot threads and the agent
The thread’s workspace is asleepTroubleshoot threads and the agent
The You account can’t be deletedTroubleshoot data and sign-in
“There’s no room to start your workspace right now.”Troubleshoot threads and the agent
“There’s no table called {table}”Troubleshoot data and sign-in
“These changes could not be pushed”Troubleshoot pushing
“This app is unavailable. Ask its owner for a current link.”Troubleshoot sharing and phone installs
“This app isn’t available”Troubleshoot getting started
“This app was deleted”Troubleshoot getting started
“This feature isn’t available right now. Try again later”Troubleshoot connections
“This feature isn’t set up in this app yet”Troubleshoot connections
“This invitation has expired.”Troubleshoot teamwork
“This invitation is for {email}.”Troubleshoot teamwork
“This invitation was already {state}.”Troubleshoot teamwork
“This link has expired. Ask the app to send another password-reset email.”Troubleshoot your live app
“This link no longer opens the app”Troubleshoot sharing and phone installs
“This link was already used or is not valid. Ask the app to send another password-reset email.”Troubleshoot your live app
“This may have gone through, but no confirmation came back. Check whether it did before trying again, so it doesn’t happen twice”Troubleshoot connections
“This message is too long to send.”Troubleshoot threads and the agent
“This page couldn’t load”Troubleshoot loading and reconnecting
“This project is no longer available.”Troubleshoot teamwork
“This ran too long and stopped.”Troubleshoot threads and the agent
“This screen did not run” on the phoneTroubleshoot the preview
“This stopped when your usage ran out.”Out of allowance
“This thread already has everything in your app.”Troubleshoot pushing
“This thread can’t bring it in right now.”Troubleshoot pushing
“This thread has reached its message limit.”Troubleshoot threads and the agent
“This thread is already being pushed.”Troubleshoot pushing
“This thread is already in your app.”Troubleshoot pushing
“This thread is being pushed, which brings it in.”Troubleshoot pushing
“This thread is closed to new messages.”Troubleshoot threads and the agent
“This thread is stopped, so its data can’t be reached.”Troubleshoot threads and the agent
“This thread’s backend settings aren’t valid.”Troubleshoot data and sign-in
“This thread’s workspace is stopped, so its data can’t be reached.”Troubleshoot threads and the agent
“This version is no longer available to switch to.”Troubleshoot sharing and phone installs
Thread records aren’t in your app or on a share linkTroubleshoot data and sign-in
“Too many messages are waiting in this thread.”Troubleshoot threads and the agent
“Too many requests. Try again in …”Troubleshoot your live app
“Usage is temporarily unavailable”Troubleshoot your account and plan
“Verify your email to keep building.”Troubleshoot getting started
“Verify your email to start building.”Troubleshoot getting started
“We couldn’t confirm this went through.”Troubleshoot loading and reconnecting
You can’t find a serviceTroubleshoot connections
You can’t remove the last owner or change their roleTroubleshoot teamwork
You can’t start a threadTroubleshoot teamwork
You can’t type in a teammate’s threadTroubleshoot teamwork
You didn’t get a verification emailTroubleshoot getting started
You didn’t get an invitation emailTroubleshoot teamwork
You don’t have an Apple Developer accountTroubleshoot sharing and phone installs
“You don’t have permission to do that.”Troubleshoot teamwork
“You’ve reached a usage limit.”Troubleshoot threads and the agent
“You’ve reached this month’s limit for new threads.”Troubleshoot threads and the agent
“You’ve reached your usage limit.”Out of allowance
“You’ve used this month’s allowance.”Out of allowance
“You’ve used this week’s allowance.”Out of allowance
“You’ve used your free build”Troubleshoot getting started
“Your {Plan} payment needs attention”Troubleshoot your account and plan
Your app can’t load or save recordsTroubleshoot your live app
“Your app did not take these changes”Troubleshoot pushing
Your app has a name that you didn’t chooseTroubleshoot getting started
Your icon PNG is refusedTroubleshoot the look and icon
“Your payment needs attention.”Out of allowance
Your phone still shows the previous iconTroubleshoot the look and icon
Your testers don’t get the first Google Play test uploadTroubleshoot phone builds and store releases
“Your workspace couldn’t start.”Troubleshoot threads and the agent