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Troubleshoot your account and plan

Use this page when a problem with your plan, payment, or allowance stops you from building. To view your plan and allowance on a computer, open the account menu and select Plan & usage. On a phone, tap your picture (if you don’t see it, tap Menu first), and then tap your name.

“Your {Plan} payment needs attention”

What it means: Your last plan payment didn’t complete, so your account uses the Free plan until the payment goes through. Your bank might require confirmation, or you might need to update your card.

This message appears on Plan & usage, in the account menu, and at the top of the thread list on an app’s Overview. On a computer, your current plan on Plan & usage shows Payment incomplete. On a phone, Plan and usage says “Your payment didn’t go through” and shows Fix payment.

Fix it:

  1. To open Stripe’s customer portal in the same tab, click Complete payment (on a phone’s Plan and usage, tap Fix payment).
  2. Complete the payment in Stripe to return to Plan & usage.

If your allowance is also used up, a thread shows “Your payment needs attention.” on a computer, or “Your {Plan} payment didn’t go through” with a Fix button on a phone. For more information, see Out of allowance.

“Agent access is paused for your account.”

What it means: While agent access is paused, the agent can’t work for you in any app: the composer is closed, you can’t answer the agent’s questions or start a new thread, and clicking Push to your app opens a dialog without pushing.

In the thread list, any thread that the pause stopped shows Stopped · Your agent access is paused. On a computer, your allowance on Plan & usage shows Paused with this message. On a phone, Plan and usage shows Paused. Above the composer in a thread, the strip shows Agent allowance paused. on a computer, or Your agent is paused on a phone.

While access is paused, you can still read your threads, but you cannot refill your allowance (Refill now on Plan & usage on a computer, and Refill usage on Plan and usage on a phone, are disabled).

“Usage is temporarily unavailable”

What it means: FlutterFlow couldn’t check your allowance, so Plan & usage can’t show how much remains or when it resets. The page says “We couldn’t check your allowance. We’ll keep trying.”

Fix it:

  • Keep Plan & usage open for a moment. The page retries automatically and clears the message when it reads your allowance.

If FlutterFlow can’t check your allowance when you start a new thread, the composer says “We couldn’t check your allowance.” Click Try again before you start the thread.

Your plan says Manage in FlutterFlow Studio

You manage some plan changes in FlutterFlow Studio rather than in FlutterFlow. For those changes, the plan picker shows Manage in FlutterFlow Studio instead of the usual plan button, and a note such as “Your Agency plan is managed in FlutterFlow Studio.” or “This plan is managed in FlutterFlow Studio.” On a computer, if you’re on Studio’s Agency plan, your current plan on Plan & usage also shows Manage in FlutterFlow Studio instead of Change plan.

Fix it:

  • Click Manage in FlutterFlow Studio to open Studio in a new tab.

For more information, see One plan with Studio.

Problems covered on other pages