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Refill allowance

On Pro and Max, a refill adds a week of your plan’s usage to your allowance right away, so the agent can keep working before your allowance resets.

How refills work

A refill adds one week of your plan’s usage to what you have left this month:

  • Your reset date stays the same. Your allowance still resets on the date that Plan & usage shows.

  • A refill ends at your reset. Use it before your allowance resets, because what’s left of it doesn’t carry over.

  • You can buy up to 4 refills a month. The count starts over when your allowance resets. Plan & usage shows how many you have left under Paid refills.

  • The price depends on your plan. The US price of a refill is US$10 on Pro and US$20 on Max, plus tax. The refill dialog shows the price before you pay.

    A refill has no regional discount, and you pay for it in your plan’s currency wherever you are.

Buy a refill

To buy a refill:

  1. In the account menu, select Plan & usage.

  2. Next to Paid refills, click Refill now.

  3. Click the button with the price, such as Pay US$10 and refill on Pro.

  4. If Add your billing address opens, add your address. See Billing address.

Result: Your allowance goes up right away.

Billing address

Refills are taxed where you live. If FlutterFlow doesn’t have enough of your address to calculate the tax, it asks for your billing address before it charges you.

To add your billing address:

  1. In Add your billing address, enter your address.
  2. Click Save and pay with the price.

Troubleshooting

  • Refill now is unavailable: If you’ve used all 4 refills this month, wait for your allowance to reset. On Pro, you can also click Upgrade to Max. If your allowance is paused, see Troubleshoot your account and plan.
  • Your card was declined: You weren’t charged, and your refill is still available. Click Update card, change your card, and then refill again.
  • Finishing your refill…: FlutterFlow is still processing your payment. You can close the dialog, and the week of usage is added when the payment clears. If the dialog says “Your payment is taking longer than usual.”, click Try again to continue the same refill. You aren’t charged twice.
  • Couldn’t refill your usage: Click Try again.